0 comments

Arrived at 8:11 AM for my 8:15 AM appointment (waiting room half full).

At 8:30 asked Mr. Amerson how much longer it would be - stated there are 7-people in front of me.

At 8.38 Called by Mr. Amerson. I asked him why the delay "just is" asked if someone did not show up he stated "don't know I got here at 8AM" - could I speak to the office manager - "I'm the lead" - you're the lead and you don't know why you are backed up? - no respoonse - Could give me the name and number of your regional manager? - "Call this number" (give me a sticker with the "800 Feedback number" on it - This 800# will ring the managers desk? - "They can connect you." - Could give me the name and number of your regional manager? - "I don't know it" - Could you get it for me by the time I'm finished drawing blood - "Sure" -

Upon my return I ask again and he writes a number onto a note pad from memory and gives me a name of JEFF EADS - I thought you did not know the # now you know it from memory?

Go home and call 904-258-xxx5 - guy has nothing to do with Quest.

Call Quest Fernanda Beach - get answering machine.

Drive back to Quest - ask Mr. Amerson for the correct number - gives me 904-258-xxx6 - go back to my car.

Call second number - belongs to someone with no connection to Quest. - walk back inside.

Inform him that yet again he gave me a wrong number - gives me 904-254-xxx - go back to my car and call.

Get JEFF EADS voice mail - leave him a detailed message and ask him to call me back by mid next week.

Very Disappointed in this man who does no value other peoples time.

This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Quest Diagnostics. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Quest Diagnostics.

Check out the best and the worst companies in Hospitals, Clinics and Medical Centers, Doctors category for more informed decision or compare Quest Diagnostics to other companies on our site.

Had an Experience with Quest Diagnostics?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Aspen Dental - Nightmare!  Mouth full of wrongly implanted micro implants and more Aspen Dental " PLEASE READ THIS... DO NOT LEAVE FEEDBACK FOR THEM UNTIL ALL YOUR PROCEDURES ARE COMPLETE! I had all my teeth removed painlessly there, that is what I gave them..." Read more EXPOSED! Gastric Bypass Alternative & it's "inventor" Don Juravin Gastric Bypass Alternative "Beware consumers! Don't take your life in your hands by dealing with Internet snake oil sales people who have NO medical training at all. All of Don Juravin's outrageous claims..." Read more Sono Bello - Liposuction Review from San Antonio, Texas Sono Bello "In Oct 2012they did liposuction and we are in 2014 and have bad results I have sinking spots like potholes.. my husband says they messed up my stomach. he..." Read more Gastric Bypass Alternative - ROCA LABS "NEW" DOCTOR ADMITS TO FRAUDULENT MONEY SCHEMES IN COURT CASE Gastric Bypass Alternative "Leave it to Don Karl Juravin and Roca Labs. There is an old saying that *** attracts ***. As most people are aware, Roca Labs and it's owner had another..." Read more I need help my roblox account was hacked my accounts name is zooingcar34 Roblox "i called you guys about it but need my account back it was zooingcar34@yahoo.com i am the owner and my name is joshua josiah valbert and my roblox account is..." Read more Falken Tire - Belt broke(?) and tire shredded Falken Tire "I was traveling out-of-state and became aware of a vibration and rumbling sound. At first I thought it might be road noise, but when I got on the interstate highway,..." Read more Fanatics - Terrible Terrible store Fanatics "Please do not buy from Fanatics, Fans Edge, or College Football store. (all the same place) I bought 3 shirts from Fanatics, took forever to get them, and when I..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more