Quest Diagnostics - Wastes Customers Time
Arrived at 8:11 AM for my 8:15 AM appointment (waiting room half full).
At 8:30 asked Mr. Amerson how much longer it would be - stated there are 7-people in front of me.
At 8.38 Called by Mr. Amerson. I asked him why the delay "just is" asked if someone did not show up he stated "don't know I got here at 8AM" - could I speak to the office manager - "I'm the lead" - you're the lead and you don't know why you are backed up? - no respoonse - Could give me the name and number of your regional manager? - "Call this number" (give me a sticker with the "800 Feedback number" on it - This 800# will ring the managers desk? - "They can connect you." - Could give me the name and number of your regional manager? - "I don't know it" - Could you get it for me by the time I'm finished drawing blood - "Sure" -
Upon my return I ask again and he writes a number onto a note pad from memory and gives me a name of JEFF EADS - I thought you did not know the # now you know it from memory?
Go home and call 904-258-xxx5 - guy has nothing to do with Quest.
Call Quest Fernanda Beach - get answering machine.
Drive back to Quest - ask Mr. Amerson for the correct number - gives me 904-258-xxx6 - go back to my car.
Call second number - belongs to someone with no connection to Quest. - walk back inside.
Inform him that yet again he gave me a wrong number - gives me 904-254-xxx - go back to my car and call.
Get JEFF EADS voice mail - leave him a detailed message and ask him to call me back by mid next week.
Very Disappointed in this man who does no value other peoples time.
This reviewer shared experience about poor customer service and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Quest Diagnostics. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Quest Diagnostics.
Check out the best and the worst companies in Hospitals, Clinics and Medical Centers, Doctors category for more informed decision or compare Quest Diagnostics to other companies on our site.