Quest Diagnostics
Quest Diagnostics Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Quest Diagnostics has 1.9 star rating based on 651 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Quest Diagnostics to a friend or colleague.
- Rating Distribution
Pros: Close to home, Close to my house, No one to help you over phone.
Cons: Customer service, Do not seem to care about customers, Billing process.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Quest Diagnostics has 1.9 star rating based on 651 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Quest Diagnostics to a friend or colleague.
- Rating Distribution
Pros: Close to home, Close to my house, No one to help you over phone.
Cons: Customer service, Do not seem to care about customers, Billing process.54% of users think that Quest Diagnostics should improve its Customer Service.
67% of users say that they won't use Quest Diagnostics in the future for similar services or products.Recent recommendations regarding this business are as follows: "Whatever happened with the old part where you just talk to somebody on the freaking phone", "Choose a different lab. I do not recommend.", "Use LAB CORP INSTEAD", "Go elsewhere", "Maybe they won't overbook me in the future".
Most users want Quest Diagnostics to offer a solution to their issues.
Review authors value the most Insurance Plans Acceptance and Location. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Segundo, California
I have not received my results reference number 85314**** date of service December 5, 2024
I called. The recommended number makes me jump through hoops still no help this is *** Im in a hurry.
I got things to do and Im sitting in the lobby for the last 10 minutes. Nobodys come out.
User's recommendation: Whatever happened with the old part where you just talk to somebody on the freaking phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Villages, Florida
Resolved: Avoid Quest Diagnostics-Use LAB CORPS!
Company fixed the issue and I have been provided with full refund. After MANY, MANY, MANY phone calls and HOURS on the phone with their billing department, I finally received my refund check today in the mail.
For the love of god, Do NOT EVER OVERPAY this company!
It will take you at least 90 days to get your money back! At least this is resolved now….
I have no issues with the actual Lab work at Quest Diagnostics, but a BIG ISSUE with their BILLING DEPARTMENT! I accidentally OVERPAID a bill by $362.00 and have been fighting to get my REFUND back from Quest for 110 days now!
Even though Quest AGREES that I overpaid them, every time I call, I get the SAME ANSWER, I have put in your request for a Refund. The problem is, the check is NEVER SENT! I have since moved on to Lab Corp, which I HIGHLY RECOMMEND!
They are conveniently located in Walgreens and NO ISSUES with their Billing Department! AVOID QUEST DIAGNOSTICS AT ALL COSTS!
- Staff personnel at bella cruz location
- Over charged
- Billing department
Preferred solution: Full refund
User's recommendation: Use LAB CORP INSTEAD
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Creve Coeur, Missouri
Phlebitis injury due to nurse's mistake during routine blood draw
After a week of calling, I finally made progress through the Quest Experiences Department and received call back from supervisor who listened to my story and was empathetic and apologetic and will take action to 1) ensure this negligence does not happen again and 2) give me information for how to submit a small claim for injuries.
This was the worst blood draw experience you could imagine and should never happen if personnel are trained properly and following protocol.
The nurse worked very fast so I didn't have time to react to the very large needle I saw before it was in my arm. I had the worst searing pain and burning feeling when she pulled needle out.
It took me a few minutes to catch my breath and stop my tears.
Pain was so bad around insertion site that night I couldn't sleep even on maximum strength Tylenol.
Next day I told medical professional all my symptoms - searing/burning pain, bruising, extreme tenderness up and down my arm far from insertion site and I had symptoms of a blown vein.
A week later I was still unable to use my arm or manage the pain by maximum dose Tylenol so I went to Urgent care and got a diagnosis of Phlebitis and a better treatment plan including compression and Naproxen.
Phlebitis was caused by Quest nerve using too large a needle - how large? 13-14 gauge by my observation and investigation. As a researcher familiar with needle sizes up to 18G, I went searching for what needle I saw and determined most likely the purple hub, ~1.5mm inner diameter, ~2 mm outer diameter was a 13G. Usual would be a 20-22G.
Now that explains why 2 weeks later I'm still nursing my arm - unable to use my arm at work or home, still taking pain meds. Also I learned from the Urgent care NP they chose the basilic vein which is known to be more painful, easier to cause damage to nerve, tendons, artery that are very close instead of more usual median cubital vein.
Second most frustrating piece, Quest has the worst follow up system for complaints - I made repeated attempts to contact Quest by email and then by phone.
They closed my complaint ticket complaint ticket without follow-up and did not follow up in timeframe they said.
I finally got number of Quest supervisor at the location and she was at first instant that they would use 21G needle and then horrified as I describe my experience to learn that protocol was breached.
Further details now that it's been 2 months and I'm still in severe pain and cannot use my left hand.
3/12 documented poor circulation, swelling, pain in left arm, and weakness, tingling, and cold in left hand
3/13 diagnosis changed to superficial thrombophlebitis after confirmation by Doppler US of basilic vein entirely thrombosed and uncompressible.
Recommended do another 6 weeks of home treatment before I go back in for follow-up.
Follow-up this week 4/24 - still having pain, tingling, swelling, weakness. Severity of symptoms a variable with weather - in heat I cannot use left arm/hand to hold a glass of water, but in cold on better day, I can lift as much as a small glass of water to my lips once.
- Provide lab service and blood draws
- Unresponsive to email complaints
- Inadequate training of personnel doing blood draws
- Phone complaints
Preferred solution: 1) Apology 2) knowledge that they are correcting the training problem 3) offer of compensation for 2 weeks (so far) of severe pain, inability to use my arm - loss of ~$400 from missing work, $125 cost of Urgent care visit
User's recommendation: If you have to come here for blood draw, be sure to ask them to check what needle size they are using for a blood draw and that it matches their protocol. Do not be afraid to speak up if you feel you need a different person to draw your blood or if you experience an injury.
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Santa Ana, California
Terrible service
Quest makes every step in process hard, and they dont do what the dr asked.
Their phone system doesnt allow you to speak w a human. The checkin process is terrible.
Their waiting room is like a prison cell, with a tv blaring quest commercials non-stop. Ive never had such a bad experience. I cant believe theyre still in business.
I will always choose a different lab. #terrible
User's recommendation: Choose a different lab. I do not recommend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling questions are directed to a telemarketing number
There are many reasons why I have a low view of Quest Diagnostics:
1. When I attempted to call to question a bill listed on the bill itself, two times on the front and once on the back is a marketing number that will not allow the caller to proceed without speaking to somebody about a medical home device. I had to Google the client services number to speak with someone. This seems very underhanded, and I'm sure there are some consumers that would just agree to the device to get to speak with somebody, only to find out that number can't even help with a billing question.
2. They seem to bill the correct insurance information on some lab work and provide the wrong information on others.
3. They billed me for a test that is actually contracted and agreed-upon not to be billed via the contract with my insurance.
4. The representative I spoke to didn't seem to have any knowledge of another bill which was submitted, and my insurance paid a portion. She kept insisting they only billed one and that it wasn't covered.
5. On the test she did have a record of, the ID number was typed in incorrectly and she kept telling me I was not covered under the insurance.
- Now that i think of any
- Customer service
- Billing incorrect
Preferred solution: Correct and accurate billing as contracted with Regence Blue Cross
User's recommendation: I would recommend you ask your provider to give you options for lab work and use a laboratory other than quest diagnostics
Georgetown, Texas
Never answered my question
Nothing has happened. I didnt get an answer to my question. I had to cancel my doctor appointment and reschedule because I couldnt get an answer about turnaround time for my lab results
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Fe, New Mexico
WORST LAB IN US, AVOID ALL COSTS
Quest lost 5 lab request, 2 blood samples, corporate says they correct their self admitted mistakes and do not, they are impossible to talk with, and you will spend hours trying to and following up to correct their gross incompetence. Their screw-up delayed my being able to get treatment for over a month which is one month off my life now, and I am married with children.
Read reviews everywhere, corporate, some employees, company organization and communication are extremely dysfunctional. My experience and my doctor's office is this is the worst lab ever dealt with constant mistakes made, and they do not know what is going on in their own company and systems. Only lab unfortunately which does the test I need, which is why I had to deal with so much.
THEY HURT PATIENTS WITH GROSS INCOMPETENCE AND ARE UNABLE TO FIX THEIR MANY MISTAKES. I beg you for your own sake find another lab if at all possible this company is totally messed up.
Preferred solution: Apology
User's recommendation: Find another lab, they make a lot of mistakes and lose everything
Chicago, Illinois
What a joke--can't schedule with these people
I've left voicemails, not one calls me back. I go to their website and click on set appointment, the link doesn't work.
I call again and get into voicemail *** Can't set an appointment there either. Can hardly wait to see what their service is like if I ever can set an appointment.
User's recommendation: Go elsewhere
Hollister, California
My husbands name is spelled wrong so his lab results didnt get sent to doctor in a timely fashion
I. was just trying to get them to spell his name as it appears on his Medicare card so there is no issues with billing. However, I was never able to speak to a real person !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carmel, Indiana
Does NOT honor their appointments!
I scheduled an appointment for 2:30pm today. I got there 10 minutes early and 36 minutes later I left.
No one bothered to say sorry we're running behind or anything else let alone what time they would get to me . If I have scheduled an appointment, and I'm on time, why don't they honor their appointment schedule?
User's recommendation: Maybe they won't overbook me in the future
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
THEY DO NOT GIVE YOU YOUR RESULTS
NEVER use Quest, I have tried to create an account to see my results, it is IMPOSSIBLE and there is no help. My Doctor has Quest lab in his place, I am going to see if he can write an order for LabCorp in the future.
LabCorp also has no help, but it was easy to create an account and get my results.
Just remember you HAVE TO make an appointment at LabCorp to get the blood draw, NEVER just show up. I guess I will HAVE to my Doctor to get my results :-(
User's recommendation: NEVER USE THEM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Andover, Massachusetts
Resolved: Quest Diagnostics never sent my lab result to my doctor
Quest Diagnostics in North Andover took my blood and never sent it to my doctor. My doctor at Mass Gen.
Hospital is still waiting for the results. I would never use Quest Diagnostics for lab testing. I cannot get through to talk to anyone to find out what happened to my blood, and my medical providers have no results weeks later! This is gross negligence and fraud.
I would never use Quest for blood work/testing and should report them to the AG's office. Quest is totally incompetent, and during my visit, they were rude and unprofessional.
Preferred solution: My blood results
User's recommendation: NEVER GO TO QUEST DIAGNOSTICS AS THEY ARE TOTALLY INCOMPETENT.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carmel, Indiana
Quest does not keep their appointments
I scheduled an appointment for 2:30pm today. I got there 10 minutes early and 36 minutes later I left.
No one bothered to say, sorry we're running behind or anything else let alone what time they would get to me . If I have scheduled an appointment, and I'm on time, why don't they honor thereI wish appointment schedule?
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Hemet, California
Incompetent ch
This has happened more than once at 2 quest offices in hemet
Make a phone appt get my check in on my text. Then they say it doesnt work and I have to check in as a walk in *** YOU. INCOMPENTENT ***
User's recommendation: Never go
Colchester, Connecticut
Another lousy appointment with Quest
I understand computer systems were down for some health care facilities today, but who would know you could not get blood drawn? I made my appointment today, online, hours after the CrowdStrike debacle.
The Quest website gave me a time, took all of my information, had the paperwork in the system and issued me a confirmation number. So, I took off work to get the blood drawn today. I get to the site and the woman said, "didn't you see my sign in the waiting room, that you need a hard copy of the order." Well, yeah, but I am here and had no idea. How would I, I asked?
All other customers left. I called my doctor and they sent me the order via email. Quest would not accept that. They further said they did not have a fax machine to accept it from the doctor.
They have my home phone, cell phone and email address. You mean to tell me that they could not send an email or text during the day? *** So, I called a friend who works for Quest and that employeeIf at all possible said they could have done that, but then most people would have canceled and they would have lost money. Quest knew that if systems came back online the customers later in the day could then be served.
However, there was no care about the hundreds (thousands) who came and got turned away.
This is a terrible company and getting worse every year, and is a shinning symbol of what is wrong with the country today. I want compensation for my lost time.
User's recommendation: If at all possible go somewhere else.
Bellevue, Washington
Horrible Experience
Urine all over the floor, the technician was sleeping at the front desk and had a hand written sign not to wake her.
User's recommendation: Find another lab
About
, , , ,
Quest Diagnostics is a health center providing its patients with diagnostic consultative services. The company offers diagnostic testing services, clinical testing trial. Quest Diagnostics makes innovative molecular and gene-based testing. Quest Diagnostics works with companies to provide) employees with health insurances. Blueprint for wellness is a program for testing employees’ health condition. Biometric screening and other services are included. Clients can get lab test results on smartphones using MyQuest app. There are more than 2,200 diagnostic centers throughout the US. Also, the company owns clinical laboratories in England, Mexico, India. In 2013 Quest Diagnostics was named number 1 company in Healthcare industry in "Pharmacy and Other services" category according to FORTUNE magazine.
Quest Diagnostics is ranked 346 out of 5769 in Hospitals, Clinics and Medical Centers category
USA
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Quest never use or have needle size as you prescribed Quest Diagnostics ONLY USE STRAIGHT NEEDLE 21G ( GREEN)AND 22 G(BLACK) BUTTERFLY NEEDLES 21G AND 22G on patients. Theres nothings to do with a size of needle but yes theres absolutely %100 have to do with Technician who draw your blood using a wrong vein or technique. Phone number that you could be use to contact is 866 697 ****.
Actually Quest states they use a 21G needle but I am a researcher with 14 years experience and knowledge of needles and I know what I saw and experienced. Unfortunately it all happened too fast to stop nurse and ask what supplies she was using - I've never had cause to distrust my doctor/nurse before.
QUEST nurse did not use a butterfly needle, but a straight needle purple hub with 1.5-2mm diameter, much larger than a 18G let alone a 21G.
I do not think a 21G needle could have caused this much damaged to my vein walls. When tourniquet was loosed, needle was likely same size as vein explaining the burning/ searing pain as needle removed, as if my vein was being ripped out, development of phlebitis by 8 days later, confirmation of superficial thrombophlebitus by Doppler US at 3 weeks post and 9 weeks later still have intense pain, burning pain when I try to grip anything, poor circulation, tingling and weakness in my hands, and inability to use my left arm/hand at home and work.
Reason for a pain is when she pulled out thr needle possibly 21g STRAIGHT NEEDLE SHE PRESS DOWN hard while the needle was in there so needles sharp right ?? Yes needle sharp like knife so , she not supposed to do that Because needle cut your vein inside and outside the vein.. Researcher with 14 years of experience and knowledge lol respect
RESEARCHERS WITH 14 YEARS OF EXPERIENCE AND KNOWLEDGE you should know that Quest Diagnostics doesn't have NURSES DRAWING BLOOD unless you have nurses that draw your blood but not Quest Diagnostics employees. Phlebotomy Technician have a license to do their job and got trained before they get the license so 13-14 G of needle not in phlebotomy textbook that they could be using . They could loose their license for that!
Can confirm this persons experience! Hope appropriate action is taken on quests part to ensure the person responsible is better trained!