Quest Diagnostics Reviews and Complaints
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Customers don't like
- Customer service
- Indifference
- Disrespected by employee
Customers like
- Some of the customer service reps tried their best
- Lab work and medical group
- Lab draw tech was skilled
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The Company is using technology from 20 or 30 years ago and refuses to adapt to the changing needs and desires of the customers it serves. It should staff patient service centers at early mornings and especially late evening hours, as late as 9pm. This is the only time...
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Quest Diagnostics - Billings
You are billing people way too much for a simple tests man
Quest Diagnostics - Heartless Employer and Organization
Originally, I was employed at Quest Diagnostics in 2016, at their Tampa, FL call center as a Client Services Representative. Unfortunately, I had to resign without proper notice due to a loved one being very ill. I had no other alternative. A couple of days ago, I saw their job posting for a Customer Care position, and I decided to reapply. At their request, I went into great detail about my circumstances on the application in writing and verbally, when participating in an automated phone screening. The following day, I received a rejection email. This tells me that Quest Diagnostics is a very heartless organization that only cares about the needs of their business, not their employees. God bless them......
Quest Diagnostics - CAN NEVER GET A LIVE PERSON
I've been calling for days to see which locations do a certain lab test and can never get a real person.
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My mother in law Purita Goce and my husband went to Parkway Plaza in Milwaukee location at 9am yesterday January 2. Male staff said he cant process or cant draw blood on my mother law for some reasons because he first need to talk to my mother in law's doctor. My...
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I didn't like
- Customer service
- Anything from these rude people
- Indifference
I received a bill. Called immediately to inform about them needing to submit to the supplemental insurance carrier, they told me not to pay the bill, and that they would submit to the insurance company. Nothing then heard for 8 months. I then receive a bill from a...
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I liked
- Lab work and medical group
I didn't like
- Billing mistakes
Quest Diagnostics - Pre-empoyment drug test
Why should I wait, this is a relocation effort and I simply do not trust them. I waited all week. The guy before me obviously tampered with his specimen, and I was next. She the used the other container from the two involved. I was very concerned and cannot get a report back from them??? This is important to me. I need to redo this test at a more accurate facility. Best Regards,
I saw an ad for advanced access for a one time fee of 10.00, how do I get it or pay for it. I have an account and find it impossible to do this.
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h.kitchener
This is not rocket science. Don't know where you saw the ad, but a simple web search for "quest diagnostics advanced access" produced for me a list of results, with the very f...
Quest Diagnostics - Customer Support
TERRIBLE patient support line... have gone back and forth with online help and they give me an answer... but it does not pertain to the questions I ask! And, to make it worse, I was told they have no telephone support for patients. BIG MISTAKE.
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Quest Diagnostics - I am filing a complaint. I w
I went to Quest located at Tajmahal bldg., 25521 paseo de valencia, lg. Ca. The tech looked up my doctors order for sperm study for fertility. She gave me a collection cup and instructions. I went home, collected the sample, came back to Quest for submission. The new tech rejected my sample, she said, its not done there. She gave me new address to contact. I wasted 7 days to prepare for this test. I wasted time and effort for this test. This is a negligent act on the part of QUEST.
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Your complaint is absurd. Why on Earth would you demand service from someone who is A) restricted for some internal reason (B) probably not as good with geriatrics as other mo...