Quest Diagnostics Reviews and Complaints | questdiagnostics.com @ Pissed Consumer

Most helpful review

New Reviewer

Aug 24, 2021 tongtong l Vbw

Unprofessional and unqualified service which caused injury

1.2

Update by user Aug 24, 2021

I got a phone call from the so-called manager from that location after I filed complaints. I told her my experience and told her that there are tons of worst reviews on both yelp and google for Rita!

But all she did was question me Really? Rita is an experienced and...

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Featured

#2806346

Location

San Francisco, California

Preferred solution

Let the company propose a solution

New Reviewer

Aug 08, 2022 Monica O Eyd

I was left to starve

1.0

I came in with an appointment and they canceled it on me but offered me to come the following day via walk in. They still wouldnt see me because they had other patients. I couldnt eat for two days because they refused to see me and I needed to be fasted..

User's recommendation: let patients reschedule if you cancel.

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#3835177

Pros

Cons

Worst service

Preferred solution

Apology

Aug 06, 2022 PissedConsumer3828396 of North Port, FL

User (old people) unfriendly

1.6

Went to web site scheduled appt. Tried to check in on screen. Got to last page. Screen clicked to start over. No one to talk to. You know my underware size but cant tell me when my last PSA test was done! J Dietrich.

User's recommendation: Not old people friendly.

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#3828396

Location

North Port, Florida

New Reviewer

Aug 05, 2022 Courtnea G

Terrible phone customer service

1.4

Called last week to set up payment. Noticed it was not deducted so called back today and was transferred to 4 different people because no one knew why my payment had not been taken out or from which account it was set up to come from, After being transferred to the 5th individual, I hung up and made a payment myself on automated line. Unacceptable

User's recommendation: Would not recommend due to cost and terrible customer service.

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#3826504

Location

Tallahassee, Florida

Preferred solution

Better service and cost for future customers

Aug 03, 2022 PissedConsumer3820329 of East Hartford, CT

Lack of humans at test site

One attendant doing everything ,no other employees work there This is employee abuse And is dangerous if an emergency occurs while tech. Is drawing sample. Maybe Quest could spend a lol less on fancy aircraft , and more on its customers and employees at the Connecticut Blvd. Location

User's recommendation: Make sure to make an appt. For testing , no more walk ins, as you'll be place begin appts.

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#3820329

Location

East Hartford, Connecticut

Aug 01, 2022 PissedConsumer3814724 of Uxbridge, MA

No show up for service.

5.0

I went to quest for bloodwork and no one showed up. I then made an appointment for the following week and when I got there no one was there. They responded to me that it was closed due to building maintenance, which is wrong. There is no maintenance of any kind going on there.

User's recommendation: Go somewhere else.

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#3814724

Location

Uxbridge, Massachusetts

New Reviewer

Jul 25, 2022 Nicholas D Tki

Test results

1.0

I ordered a test to comply with the within 48 hrs of embarkment of a cruise and it is 3 days after the 7 day cruise, my results still haven't updated online. This is a ridiculous process and I hope my insurance company declines payment for this test. If I were needed to go to work or something and wasn't able to work until my results were available, I would be broke and starving. This was the worst experience I have had getting tested for a required test to board a ship. Absolutely will never choose to use Quest, simply because they are not reliable.

User's recommendation: go to another site.

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#3792148

Location

Pinellas Park, Florida

Pros

No one to help you over phone

Cons

Unreliable
No one to speak with ever
Anyone know if i am covid positive

Loss

$2500

Preferred solution

Full refund

New Reviewer

Jul 18, 2022 Gerrad Qgx

To check on my billing

1.0

Cant get to the right department nobody answers dont give me a correct phone number to get a hold of you got your set up is garbage need to correct billing trying to get that done so far no luck getting a hold of you guys

User's recommendation: No sense in trying to call.

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#3772351

Location

Ballwin, Missouri

New Reviewer

Jul 16, 2022 Nicholas D Tki

Test results

2.0

Well not getting hung up on during a call would start... very upsetat the quality of the call for test results that were ordered over 48 hours ago. Really need to figure this out.

User's recommendation: Go to another company.

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#3767282

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Jul 15, 2022 PissedConsumer3764112 of Everett, MA

0 customer service

I was giving drug test in quest diagnostics at 22 Mill st Arlington Ma. The associate says go drink water and came back then ready. Then I went back after 1 hour the nurse ( I dont know her name ) refused to do my drug test saying that you went outside and maybe you...

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#3764112

Location

Arlington, Massachusetts

Jul 13, 2022 PissedConsumer3757236 of Fort Lauderdale, FL

I have to do a 24 Hour urine collection I will need a container

I had to make another appointment to pick up the bottle and because if COVID I have to go to Quest two times. Maybe Quest should have a drive through

User's recommendation: Bring your own bottle to decrease exposure or a drive through window.

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#3757236

Location

Fort Lauderdale, Florida

New Reviewer

Jul 12, 2022 karren s Ddy

Office closed 3 months and phone still says they are open

1.0

Sign still on building and phone says they are open but have been closed for 3 months. This shows they do not care about their patients,

User's recommendation: Find someplace else.Will after I contact insurance company.

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#3754038

Location

Covington, Louisiana

New Reviewer

Jul 09, 2022 Bernard M Luy

Poor service

2.5

Could not contact anyone during normal hours 661544**** local in Lacaster ca or customer service numbers 1800

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#3746624

Location

Victorville, California

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New Reviewer

Jul 08, 2022 Joanie L Gcp

Can't log in to review blood results

1.0

Six digit verification number didn't work. Asked three months ago that my password be saved. It wasn't. Customer service number is closed. Friday night with no results. Go somewhere else. HorribleG

User's recommendation: Leave. Horrible customer service.

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#3744342

Location

Hayward, California

Cons

Horrible customer service

Preferred solution

Blood results Right now.

Jul 08, 2022 PissedConsumer3744044 of Clovis, CA

Complaint

Was set up to get test result on my site. Tried to enter and would not accept my password. Gave me a code to use and it still would not open Talked on computer and realized it was a computer generated answer, and it could not understand why I was calling. Never could contact a live human being and I still do not have access to my blood test. This is the worst company site I have ever tried to navigate. Navigate is a dead end road If there is another lab in your area use them avoid quest.at Quest.

User's recommendation: if there is another lab available use it instead of quest. quest has too many hurdles to over come.

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#3744044

Location

Clovis, California

Jul 07, 2022 PissedConsumer3739174 of Hartford, CT

Unresolved billing errors

1.0

I have contacted Quest customer service on three occasions in 2022 regarding errors in their billing. I was on hold for 35 minutes waiting to speak to someone. When I asked to speak with a supervisor the representative hung up the phone on me. I will be calling again in hopes someone can fix the problem.

User's recommendation: Find a different lab.

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#3739174

Location

Hartford, Connecticut

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Insurance Plans Acceptance	3/5
Location	2/5
Diversity of Products or Services	2/5
Price Affordability	2/5
Additional Fees	2/5

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