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Quest Diagnostics - What's the use in having a patient portal with this company

I had blood work done on Tuesday 2/20 at 645 am in the morning, I yet have not got my results, I do not know why I even have a patient portal with this company! It is ridiculous to have to wait this long to find out how you made out, especially before I go to my doctor tomorrow monday, would love to know my results before I hear it from my doctor
1.4
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#1197304
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Quest Diagnostics - Bad bad service

1hour waiting no call me
1.0
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#1188162
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Quest Diagnostics - Rude and harmful
Quest diagnostics sent a technician for the yearly insurance wellness check at our Home Depot store #0202 on Monday 08JAN. I advised the technician that my blood is drawn always by a butterfly needle since my veins are normally difficult to find. Technician responded...
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I didn't like
  • Indifference
  • Rudeness
#1167725
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Quest diagnostics is not a friendly place by any means. The staff does not smile and appear to look as if they all hate their jobs. I went into that place located in Saginaw MI, and the staff there were very direct. No quality customer service at all. Even the...
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1.8
I didn't like
  • Poor poor customer service
  • Poor
#1161192
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Quest Diagnostics - Change hours on website

Never really had a bad experience except the hours on not updated. Drive 20 miles out of our way to get blood work in Trumbull CT corporate drive. To find out they close at 5:00 instead of 6:00 like their website says. And it still is not fixed 3 months later :( I wonder how many people have made the trip to find out it was closed
2.1
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Website
#1156744
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Quest Diagnostics - Worst service ever

San Bernardino worst customer service ever. And I don’t usually get angry but this office manager was a B
1.0
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#1151869
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Quest Diagnostics - Urine test results are wrong

Results returned to my dr. Of a uri e test was positive for *** and cocaine . I have never done drugs in my entire life
1.0
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Diversity of Products or Services
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Website
#1151162
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I had blood work done on 11/30/2017 in sahara ave, Las vegas branch. There was technician, her name is “FLORIDA” who drew my blood was so rude and poking in 4 places to get nerve. I requested her to use the butterfly, She said “I know, that’s what am using”. Finally...
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1.0
#1140545
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Quest Diagnostics - The system does not work

Terrible because o did not make a resavation . I just have a drop off This is new for me and if that’s the issue all people should have appointments . Very dissatisfied and disapointed. There r other company’s out there
#1135758
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Called to schedule an appointment. Asked if there the office was open the Friday after Thanksgiving. Quote from "helpful" Quest personnel, "I don't know. I don't have the schedule" (in addition, she seemed really ticked off at me, like I'm supposed to know...
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I didn't like
  • Castomer service
  • Disrespected by employee
#1134343
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