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Unprofessional and unqualified service which caused injury

Quest Diagnostics - Unprofessional and unqualified service which caused injury
Quest Diagnostics - Unprofessional and unqualified service which caused injury
Quest Diagnostics - Unprofessional and unqualified service which caused injury
Quest Diagnostics - Unprofessional and unqualified service which caused injury
Update by user Aug 24, 2021

I got a phone call from the so-called manager from that location after I filed complaints. I told her my experience and told her that there are tons of worst reviews on both yelp and google for Rita!

But all she did was question me Really? Rita is an experienced and...

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Featured
ID
#2806346 Review #2806346 is a subjective opinion of poster.
Location
San Francisco, California
Preferred solution
Let the company propose a solution
New Reviewer

I was left to starve

I came in with an appointment and they canceled it on me but offered me to come the following day via walk in. They still wouldnt see me because they had other patients. I couldnt eat for two days because they refused to see me and I needed to be fasted..

User's recommendation: let patients reschedule if you cancel.

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ID
#3835177 Review #3835177 is a subjective opinion of poster.
Pros
  • Lab
Cons
  • Worst service
Preferred solution
Apology

User (old people) unfriendly

Went to web site scheduled appt. Tried to check in on screen. Got to last page. Screen clicked to start over. No one to talk to. You know my underware size but cant tell me when my last PSA test was done! J Dietrich.

User's recommendation: Not old people friendly.

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ID
#3828396 Review #3828396 is a subjective opinion of poster.
Location
North Port, Florida

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Verified Reviewer
New Reviewer

Terrible phone customer service

Called last week to set up payment. Noticed it was not deducted so called back today and was transferred to 4 different people because no one knew why my payment had not been taken out or from which account it was set up to come from, After being transferred to the 5th individual, I hung up and made a payment myself on automated line. Unacceptable

User's recommendation: Would not recommend due to cost and terrible customer service.

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ID
#3826504 Review #3826504 is a subjective opinion of poster.
Location
Tallahassee, Florida
Preferred solution
Better service and cost for future customers

Lack of humans at test site

One attendant doing everything ,no other employees work there This is employee abuse And is dangerous if an emergency occurs while tech. Is drawing sample. Maybe Quest could spend a lol less on fancy aircraft , and more on its customers and employees at the Connecticut Blvd. Location

User's recommendation: Make sure to make an appt. For testing , no more walk ins, as you'll be place begin appts.

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ID
#3820329 Review #3820329 is a subjective opinion of poster.
Location
East Hartford, Connecticut

No show up for service.

I went to quest for bloodwork and no one showed up. I then made an appointment for the following week and when I got there no one was there. They responded to me that it was closed due to building maintenance, which is wrong. There is no maintenance of any kind going on there.

User's recommendation: Go somewhere else.

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ID
#3814724 Review #3814724 is a subjective opinion of poster.
Location
Uxbridge, Massachusetts

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New Reviewer

Test results

I ordered a test to comply with the within 48 hrs of embarkment of a cruise and it is 3 days after the 7 day cruise, my results still haven't updated online. This is a ridiculous process and I hope my insurance company declines payment for this test. If I were needed to go to work or something and wasn't able to work until my results were available, I would be broke and starving. This was the worst experience I have had getting tested for a required test to board a ship. Absolutely will never choose to use Quest, simply because they are not reliable.

User's recommendation: go to another site.

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ID
#3792148 Review #3792148 is a subjective opinion of poster.
Location
Pinellas Park, Florida
Pros
  • No one to help you over phone
Cons
  • Unreliable
  • No one to speak with ever
  • Anyone know if i am covid positive
Loss
$2500
Preferred solution
Full refund
New Reviewer

To check on my billing

Cant get to the right department nobody answers dont give me a correct phone number to get a hold of you got your set up is garbage need to correct billing trying to get that done so far no luck getting a hold of you guys

User's recommendation: No sense in trying to call.

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ID
#3772351 Review #3772351 is a subjective opinion of poster.
Location
Ballwin, Missouri

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Verified Reviewer
New Reviewer

Test results

Quest Diagnostics - Test results
Well not getting hung up on during a call would start... very upsetat the quality of the call for test results that were ordered over 48 hours ago. Really need to figure this out.

User's recommendation: Go to another company.

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ID
#3767282 Review #3767282 is a subjective opinion of poster.

0 customer service

I was giving drug test in quest diagnostics at 22 Mill st Arlington Ma. The associate says go drink water and came back then ready. Then I went back after 1 hour the nurse ( I dont know her name ) refused to do my drug test saying that you went outside and maybe you...
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ID
#3764112 Review #3764112 is a subjective opinion of poster.
Location
Arlington, Massachusetts

I have to do a 24 Hour urine collection I will need a container

I had to make another appointment to pick up the bottle and because if COVID I have to go to Quest two times. Maybe Quest should have a drive through

User's recommendation: Bring your own bottle to decrease exposure or a drive through window.

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ID
#3757236 Review #3757236 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

Office closed 3 months and phone still says they are open

Sign still on building and phone says they are open but have been closed for 3 months. This shows they do not care about their patients,

User's recommendation: Find someplace else.Will after I contact insurance company.

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ID
#3754038 Review #3754038 is a subjective opinion of poster.
Location
Covington, Louisiana
New Reviewer

Poor service

Could not contact anyone during normal hours 661544**** local in Lacaster ca or customer service numbers 1800
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ID
#3746624 Review #3746624 is a subjective opinion of poster.
Location
Victorville, California

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't log in to review blood results

Six digit verification number didn't work. Asked three months ago that my password be saved. It wasn't. Customer service number is closed. Friday night with no results. Go somewhere else. HorribleG

User's recommendation: Leave. Horrible customer service.

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ID
#3744342 Review #3744342 is a subjective opinion of poster.
Location
Hayward, California
Cons
  • Horrible customer service
Preferred solution
Blood results Right now.

Complaint

Was set up to get test result on my site. Tried to enter and would not accept my password. Gave me a code to use and it still would not open Talked on computer and realized it was a computer generated answer, and it could not understand why I was calling. Never could contact a live human being and I still do not have access to my blood test. This is the worst company site I have ever tried to navigate. Navigate is a dead end road If there is another lab in your area use them avoid quest.at Quest.

User's recommendation: if there is another lab available use it instead of quest. quest has too many hurdles to over come.

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ID
#3744044 Review #3744044 is a subjective opinion of poster.
Location
Clovis, California

Unresolved billing errors

I have contacted Quest customer service on three occasions in 2022 regarding errors in their billing. I was on hold for 35 minutes waiting to speak to someone. When I asked to speak with a supervisor the representative hung up the phone on me. I will be calling again in hopes someone can fix the problem.

User's recommendation: Find a different lab.

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ID
#3739174 Review #3739174 is a subjective opinion of poster.
Location
Hartford, Connecticut

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