Quest Diagnostics Reviews and Complaints
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What was your experience with Quest Diagnostics?
Customers don't like
- Customer service
- Indifference
- Male bully agressive rude front desk staff
Customers like
- Lab draw tech was skilled
- Ialways like
- I always liked the people
They do not answer the phone! Not in the Quest Locations, not the 1-800 numbers. No where. It is ridiculous. The wrong results got sent back to me 10 times. I’m lookong for a blood test not a urine test! No customer service! Auto message only comes back online. So you...
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Im pregnant and needed important blood work. I showed up before work amd waited 2 hours to be called. They claimed to have not had my script sent e fax. I waited and was made late to work so i had to leave. That afternoon i went to a different location and waited very...
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Hold times WAY WAY too long. Poor performing company. And once I did get a rep, she transferred me to billing which just gave me another automated message with no options to reach a human. Now have to call back and wait another 20 minutes. WOW. What a piece of crap...
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I didn't like
- Idiots cant file insurance correctly
I went to the site I always have and was told that the girl that always took care of my family and I was no longer there because she wasn't doing her job. I will not go back. It is terrible that the girl that told us that she was gone needed the one to be dismissed....
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Bridgeport Charter Township, Michigan
I made a payment of one of my invoices in April 2018 and requested for a copy of the receipt for reimbursement from FSA account. Almost four weeks after the payment, I am still waiting for the receipt. When I tried calling Quest Diagnostics on 5/14/18, I was...
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I went to get blood drawn yesterday, May 9th. The phlebotomist who drew my blood did not clean (sanatize) my arm before inserting the needle. She was very rough and moved the needle out a bit and inserted it into one side and then another. It took her three times to...
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Charged me for a test I refused. I tried to call as did my insurance company representative. Both of us were on hold for more than 30 minutes. I tried again and could not get beyond their phone loop. In other words, in they have made it so they do not take customers...
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On April 24, 2018 I had a scheduled appointment for lab work with Quest Diagnostics located at 17070 Red Oak Drive Suite 106 Houston Texas. The phlebotomist who called my name was completely rude from the moment she opened the door to call my name. This is a black...
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I have had three test all coming back saying .Im not taking my Ativans but I'm taking them.??? But it shows up my Narco .So I keep getting called into my doctor's office .For a pill count like I'm selling my Ativans .Now how can my Narco shows up on the drug test But...
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Similar to Quest Diagnostics
Being going to this location for a couple of yrs now, when have an appt you literally have to wait 15-30min for your appt. I understand the wait taking so long after appt is set for a certain time. Walkin a few weeks ago and the most waited was 30 min thats without an...
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