Manufacturer: Quest Diagnostics Category: Customer Care Clear all filters (26 of 26 reviews match)
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QUEST DIAGNOSTICS AT SEMORAN ORLANDO FL SUITE 501. This service is TERRIBLEEE. the attention is the WORST I've ever seen specially for a health center. I went for a urine lab, one week later they called me saying they mess up my sample so i had to come back... and they...
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1.7
Product
Quest Diagnostics Customer Care
I didn't like
  • Male bully agressive rude front desk staff
  • Castomer service
  • Failure to fix the problem
#1091199
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This is my second time I go to Quest Diagnostics in Windsor Locks, CT and the the girl that was their was rude and very unprofessional. I needed to get a drug test done for my new job and i got there at 1:56 and she comes out and tells exact words " drug testing stops...
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1.0
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Quest Diagnostics Customer Care
#1083591
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Arrived before they closed with my 8 month old who has had a high fever for days.Doctor ordered blood tests stat. Staff was outside taking pictures when I pulled in the parking lot. After getting my son out of his car seat and going in, staff members were watching the...
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Quest Diagnostics Customer Care
#1071707
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Quest Diagnostics Customer Care Review

#998853
1.0
Details
Clerk saying waiting is 1hr and 45min, ai think is more. Two employee only they are all stress. It's a Saturday morning place is packed more than is supposed to be, some people are sitting on the floor.
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Quest Diagnostics Customer Care Review

#989307
I visited quest today at Tampa Westly chapel FL center staff is extremely disgusting no manners. My child was moving and crying as he is just 2 so the lady just left the room saying she cannot tak no patience at all , I would not recommend any one to this place .
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Quest Diagnostics Customer Care Review

#936704
855 3rd ave,chula vista,California.only 2 lab technicians working there and 100 of patients waiting.The company can afford to hire more staff nut they are cheap and greedy.will forward that to major TV stations to investigate.
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Quest Diagnostics Customer Care Review

#934136
1.6
Details
Awful customer service. Long wait times unfriendly
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Employees lose paperwork.Went in one day for an appointment. They sent me home with 40 stool samples. Go in next day they won't take the samples because they don't have the doctors orders. They made multiple copies the day before on they typed it in the computer. Rude,...
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1.0
Product
Quest Diagnostics Customer Care
#1063718
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Horrible service when you call to make an appointment you best be at home or at your desk; because if you do not remember your confirmation number you are screwed in deep dung.They don't answer the phone and the receptionist with the "Nurse" are in the back...
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Anonymous
Smitty

I too use Quest occasionally since it's attached to my endocrinologist's office.Usually some dawdling and not the friendliest group in town. One of them left me pretty black a...

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Quest Diagnostics Customer Care
#1029336
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I went to a location in Plano Texas 3800 W.15 st.#100 . They have the rudest employees I have ever met an elderly man was called and he said you came through the wrong door. Under her breath she said *** your wrong and then she got mad cause she had to say his name...
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Anonymous
Anonymous

If you are going to Quest Diagnostic, I wish you Good Luck!! The level of disinterest coupled with incompetence is staggering. Why does anyone, or organization, use them? Wro...

1.0
Product
Quest Diagnostics Customer Care
#1011828
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Twice i have had my blood drawn in Alachua, FL through quest lab for processing and each time the requested test has come back as test not performed specimen received unfrozen.Regardless of what psc (patient service center) for Quest you visit your specimens are sent...
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1.3
Product
Quest Diagnostics Customer Care
I didn't like
  • Failure to fix the problem
#1002137
Reply to reviews
I have been waiting for over an hour and half.The woman working here said we need to bare with her as she has a new girl working with her. I'm all about compassion but this is unacceptable time frame. Then to over hear her deliberately saying well ppl have appts.This...
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Anonymous
Short staff

They short staff, fire left and right, then then the consumer has to eat it. They use dirty tricks to run other labs out of town so we are stuck with them. Shop around for a...

1.0
Product
Quest Diagnostics Customer Care
#1001999
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I just had to pick up a kit for a test.There was only one staff in the office at the front desk. She was taking care of a lady, the only customer there. She had me signed in (that's all she spoke to me) and then proceeded with the lady's paperwork, Then she went in the...
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Quest Diagnostics Customer Care
#1000551
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Fasting elder brother sick had appointment but waited over an hour with entire room changed over almost three times but Cassandra kept telling us to sit and wait.3355 Burns Road Palm Beach Gardens, Fl has horrible customer service. She could have said I'm sorry I...
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1.0
Product
Quest Diagnostics Customer Care
#990388
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