Product: Quest Diagnostics Customer Care Clear all filters (0 of 44 reviews match)
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Make no mistake about it, you are only a number to Quest Diagnostics and that number is preceded with a dollar sign. I made my appointment, fasted for over 8 hours, took time off from work to make my appointment, showed up in plenty of time to find out that location...
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1.0
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Quest Diagnostics Customer Care
#1307682
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Quest Diagnostics - PLEASE HELP SICK PATIENT ACCESS LABS

ATTN: QUEST DIAGNOSTICS PLEASE HELP! I am ill, and cannot access my lab results online. I have called and emailed, and attempted to log on numerous occasions, with zero help from your representatives.
1.0
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Quest Diagnostics Customer Care
I didn't like
  • Lab service
  • Attempt at forcing me to overpay and impossible website login
#1299344
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THIS IS WHAT I WROTE TO QUEST DIAGNOSTICS: This was one of the most frustrating payment interactions I've had, and sadly, I think you will change absolutely nothing because of my complaint. I got an invoice saying my debit card would be charged a maximum of $100 for a...
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1.0
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Quest Diagnostics Customer Care
I didn't like
  • Attempt at forcing me to overpay and impossible website login
#1281520
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They do not answer the phone! Not in the Quest Locations, not the 1-800 numbers. No where. It is ridiculous. The wrong results got sent back to me 10 times. I’m lookong for a blood test not a urine test! No customer service! Auto message only comes back online. So you...
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CrazyDeutscheBracke

I joined Pissed Consumer for the sole purpose of complaining about the outrageous, horrible website and total lack of accessibility and online/phone customer service. Wish I h...

1.6
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Quest Diagnostics Customer Care
#1257441
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Im pregnant and needed important blood work. I showed up before work amd waited 2 hours to be called. They claimed to have not had my script sent e fax. I waited and was made late to work so i had to leave. That afternoon i went to a different location and waited very...
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1.0
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Quest Diagnostics Customer Care
#1257353
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Hold times WAY WAY too long. Poor performing company. And once I did get a rep, she transferred me to billing which just gave me another automated message with no options to reach a human. Now have to call back and wait another 20 minutes. WOW. What a piece of crap...
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1.0
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Quest Diagnostics Customer Care
I didn't like
  • Idiots cant file insurance correctly
#1257112
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When I tried calling Quest Diagnostics on 5/14/18, I was disconnected THREE times before even I could reach customer assistance. When I finally reached a person at the answering end, she stated "my system is not operating, I have to go to another system". Secondly,...
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Quest Diagnostics Customer Care
#1255205
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Charged me for a test I refused. I tried to call as did my insurance company representative. Both of us were on hold for more than 30 minutes. I tried again and could not get beyond their phone loop. In other words, in they have made it so they do not take customers...
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Quest Diagnostics Customer Care
#1244484
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When I called in regarding a $50.00 bill I owed was told I didn't owe it, that my account was 0. When I asked why I was sent a bill the customer service rep couldn't or wouldn't tell me so I thought maybe I didn't owe the previous bill oddly enough for the same amount...
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Quest Diagnostics Customer Care
#1225360
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They all hate their jobs. You can’t get ahold of anyone to get your results. Just a nightmare company!!!!
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1.0
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Quest Diagnostics Customer Care
#1223730
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