Product: Quest Diagnostics Customer Care Clear all filters (36 of 36 reviews match)
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THIS IS WHAT I WROTE TO QUEST DIAGNOSTICS: This was one of the most frustrating payment interactions I've had, and sadly, I think you will change absolutely nothing because of my complaint. I got an invoice saying my debit card would be charged a maximum of $100 for a...
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1.0
Product
Quest Diagnostics Customer Care
I didn't like
  • Attempt at forcing me to overpay and impossible website login
#1281520
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They do not answer the phone! Not in the Quest Locations, not the 1-800 numbers. No where. It is ridiculous. The wrong results got sent back to me 10 times. I’m lookong for a blood test not a urine test! No customer service! Auto message only comes back online. So you...
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FundraisingExec
CrazyDeutscheBracke

I joined Pissed Consumer for the sole purpose of complaining about the outrageous, horrible website and total lack of accessibility and online/phone customer service. Wish I h...

1.6
Product
Quest Diagnostics Customer Care
#1257441
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When I called in regarding a $50.00 bill I owed was told I didn't owe it, that my account was 0. When I asked why I was sent a bill the customer service rep couldn't or wouldn't tell me so I thought maybe I didn't owe the previous bill oddly enough for the same amount...
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Product
Quest Diagnostics Customer Care
#1225360
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They all hate their jobs. You can’t get ahold of anyone to get your results. Just a nightmare company!!!!
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1.0
Product
Quest Diagnostics Customer Care
#1223730
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Labs I had drawn almost a week ago that only take 24 hours or less with any other lab I have used are still not resulted almost a week later and I need to order medication based on the results!I even got an email telling me results were ready when they weren't and...
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1.3
Product
Quest Diagnostics Customer Care
I liked
  • Lab draw tech was skilled
#1203653
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Quest diagnostics is not a friendly place by any means. The staff does not smile and appear to look as if they all hate their jobs. I went into that place located in Saginaw MI, and the staff there were very direct. No quality customer service at all. Even the...
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1.8
Product
Quest Diagnostics Customer Care
I didn't like
  • Poor poor customer service
  • Poor
#1161192
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Called to schedule an appointment.Asked if there the office was open the Friday after Thanksgiving. Quote from "helpful" Quest personnel, "I don't know. I don't have the schedule" (in addition, she seemed really ticked off at me, like I'm supposed to know...
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Product
Quest Diagnostics Customer Care
I didn't like
  • Castomer service
  • Disrespected by employee
#1134343
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I work for the Government and get annual physicals provided and paid for by the government with blood work .They took upon themselves to bill my personal insurance ( because my medical information was in there system from testing from my primary physician ) Called them...
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Anonymous
Anonymous

They also refuse to bill secondary insurance and are quite unconcerned about your problem.

Product
Quest Diagnostics Customer Care
I didn't like
  • Crooks
#1120264
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I went to give blood.the woman told me to check we're I was in line,I asked another client by name we're he was on the list and she started screaming at me lundging at me to grab the clip board while yelling at me.she was beyond aggressive and mainly this happens with...
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Product
Quest Diagnostics Customer Care
#1113567
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Quest Diagnostics - What the *** is going on with Quest
Does not want quest diagnostics to be used so he only has an account with LabCorp. Always been this way so he crosses out the lab name on the printed form and marks it Quest for people like me that Insurance requires them to utilize Quest or people that has to drive...
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Anonymous
Anonymous

Quest has become arrogant and don't seem to care about the clients anymore. Why are we allowing ourselves to be treated badly when we pay for the insurance that pays them ?

Jmn1888
Jmn1888

Customer care said that it’s not what the doctor means to be completed. It was the same tests marked as the month prior and the month before that. Marked the exact same way an...

2.7
Product
Quest Diagnostics Customer Care
I didn't like
  • Customer service
  • Lab service
  • Indifference
#1110311
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