Product: Quest Diagnostics Customer Care Clear all filters (30 of 30 reviews match)
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Quest diagnostics is not a friendly place by any means. The staff does not smile and appear to look as if they all hate their jobs. I went into that place located in Saginaw MI, and the staff there were very direct. No quality customer service at all. Even the...
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1.8
Product
Quest Diagnostics Customer Care
I didn't like
  • Poor poor customer service
  • Poor
#1161192
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Called to schedule an appointment.Asked if there the office was open the Friday after Thanksgiving. Quote from "helpful" Quest personnel, "I don't know. I don't have the schedule" (in addition, she seemed really ticked off at me, like I'm supposed to know...
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Product
Quest Diagnostics Customer Care
I didn't like
  • Castomer service
  • Disrespected by employee
#1134343
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I went to give blood.the woman told me to check we're I was in line,I asked another client by name we're he was on the list and she started screaming at me lundging at me to grab the clip board while yelling at me.she was beyond aggressive and mainly this happens with...
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Product
Quest Diagnostics Customer Care
#1113567
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Quest Diagnostics - What the *** is going on with Quest
Does not want quest diagnostics to be used so he only has an account with LabCorp. Always been this way so he crosses out the lab name on the printed form and marks it Quest for people like me that Insurance requires them to utilize Quest or people that has to drive...
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Anonymous
Anonymous

Quest has become arrogant and don't seem to care about the clients anymore. Why are we allowing ourselves to be treated badly when we pay for the insurance that pays them ?

Jmn1888
Jmn1888

Customer care said that it’s not what the doctor means to be completed. It was the same tests marked as the month prior and the month before that. Marked the exact same way an...

2.7
Product
Quest Diagnostics Customer Care
I didn't like
  • Customer service
  • Lab service
  • Indifference
#1110311
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QUEST DIAGNOSTICS AT SEMORAN ORLANDO FL SUITE 501. This service is TERRIBLEEE. the attention is the WORST I've ever seen specially for a health center. I went for a urine lab, one week later they called me saying they mess up my sample so i had to come back... and they...
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1.7
Product
Quest Diagnostics Customer Care
I didn't like
  • Male bully agressive rude front desk staff
  • Castomer service
  • Failure to fix the problem
#1091199
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This is my second time I go to Quest Diagnostics in Windsor Locks, CT and the the girl that was their was rude and very unprofessional. I needed to get a drug test done for my new job and i got there at 1:56 and she comes out and tells exact words " drug testing stops...
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1.0
Product
Quest Diagnostics Customer Care
#1083591
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Arrived before they closed with my 8 month old who has had a high fever for days.Doctor ordered blood tests stat. Staff was outside taking pictures when I pulled in the parking lot. After getting my son out of his car seat and going in, staff members were watching the...
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Product
Quest Diagnostics Customer Care
#1071707
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Employees lose paperwork.Went in one day for an appointment. They sent me home with 40 stool samples. Go in next day they won't take the samples because they don't have the doctors orders. They made multiple copies the day before on they typed it in the computer. Rude,...
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1.0
Product
Quest Diagnostics Customer Care
#1063718
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Horrible service when you call to make an appointment you best be at home or at your desk; because if you do not remember your confirmation number you are screwed in deep dung.They don't answer the phone and the receptionist with the "Nurse" are in the back...
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Anonymous
Smitty

I too use Quest occasionally since it's attached to my endocrinologist's office.Usually some dawdling and not the friendliest group in town. One of them left me pretty black a...

Product
Quest Diagnostics Customer Care
#1029336
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I went to a location in Plano Texas 3800 W.15 st.#100 . They have the rudest employees I have ever met an elderly man was called and he said you came through the wrong door. Under her breath she said *** your wrong and then she got mad cause she had to say his name...
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Anonymous
Anonymous

If you are going to Quest Diagnostic, I wish you Good Luck!! The level of disinterest coupled with incompetence is staggering. Why does anyone, or organization, use them? Wro...

1.0
Product
Quest Diagnostics Customer Care
#1011828
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