Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
1 comment
2.7

I scheduled an appointment was there 5 minutes early. The tiny waiting room in the Medical Arts Building in Katy, Texas, was overcrowded people everywhere standing because there were not enough chairs.

All I can think to say is COVID!!! It was impossible to keep any distance other than about a foot and a half from every person in the room. It was a nightmare; I called them and said I would reschedule at another location because of how crowded their waiting room was.

The second attempt at a different location 1 week later: I had appointment went in to have blood drawn; I tested for about 12 things. There was one test that they were not familiar with.

They tried calling my doctor's office was not open at 8 am, and they explained their policy would not allow me to have ANY blood drawn because one of the tests they were not familiar with. THIS POLICY MAKES NO SENSE! I left the building, and I called my insurance asking for other labs besides Quest to have my blood drawn. I called the first place on the list, and they said they would have no problem doing each test if one is not recognizable and not understood, I can come back, but THEY WOULD BE ABLE TO DRAW MY BLOOD FOR EACH TEST THEY RECOGNIZED.

QUEST LABS does not care about the patient's time, and I can say I will NEVER use their services again unless I am in the hospital.

My recommendation is to go somewhere else, maybe a local lab where they have reasonable policies. Help the little guy out and stop feeding the large corporations with their restrictive policies money.

User's recommendation: USE SOMEONE OTHER THAN QUEST LABS.

Preferred solution: CHANG YOUR POLICY.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#1924316

don't bother calling its a phone maze! if get a rep they rude and most likely hang up on you.

very porrly trained reps, They dont know anything or transfer you. bak in pphone maze!

Quest Diagnostics Reviews

  1. 221 reviews
  2. 61 reviews
  3. 46 reviews
  4. 21 reviews
  5. 16 reviews
Quest Diagnostics reviews