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1.2

Tried to make an appointment on both the website and by phone. Could not make an appointment came for.labs and was sent to the Saturday walk in lab.

Signed in and was told a text would be sent when it was time. Received a text. Had to wait an additional 30 minutes in a very crowded waiting room where there was no ability to social distance. Was told not to leave the building.

Asked for an estimate of how long and the receptionist was very rude. Asked her to not be rude and she said snaped saying we just had to wait. When we were finally called up she snapped and asked for for paperwork for the lad . Everything had been sent electronically.

She was super demanding and had to be told more than once it was electronically sent. She also violated hippa by saying out loud in a Crowded waiting room what the labs were ford

User's recommendation: Be cautious and don't allow the receptionist to be rude.

Product or Service Mentioned: Quest Diagnostics Receptionist.

Preferred solution: Apology.

Quest Diagnostics Cons: Cold rude.

Location: 151 North Sunrise Avenue, Roseville, CA 95661

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