Contact Quest Diagnostics Customer Service
Quest Diagnostics Phone Numbers and Emails
Toll-Free Number:
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(800) 877-7484Employer Solutions
Customer Service:
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(800) 890-6220AmeriPath and Dermpath Diagnostics
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(866) 358-9828Cleveland HeartLab
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(800) 891-2917Diagnostic Laboratory of Oklahoma (DLO)
Quest Diagnostics Emails:
Quest Diagnostics Contact Information
Quest Diagnostics Website:
Quest Diagnostics Help Center:
Corporate Office Address:
Summary of Quest Diagnostics Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Quest Diagnostics Customer Service?
Payments and Charges Question:
- “Can’t pay my bill online”
- “Billing”
- “Make a payment”
Request for Information Question:
- “Confirmation of appointment tomorrow”
- “My appt confirmation today 8:00”
- “About a bill”
Product/ Service Question:
- “Everyone that works at everyone of your quest locations are very rude they will not help you they have no supervision at all this outfit stinks the whole thing stinks you can never get ahold of anybody when you need help making an appointment if your”
- “Insurance”
- “Blood work”
Account Question:
- “I am locked out of my account”
- “Can't log in”
- “Locked out of account”
Staff Question:
- “Poor service”
- “To make an appointment plus the automatic service can't spell my name”
- “Inquiring services for a business”
Shipping and Delivery Question:
- “Get the Uric acid test done”
- “Where is my appt at”
- “Did not receive my blood work”
Employment Question:
- “My pay check was short . Need payroll”
- “Need All paycheck stubs”
- “Employer note”
Activation/ Cancellation Question:
- “I need to cancel my appointment”
- “Cancel appointment”
- “U cancelled my appt”
Website/ Application Question:
- “Website”
- “Incorrect web listing and they closed two minutes before the website”
- “App issues”
Return/ Replace Question:
- “Need to do return to duty urine”
- “Change appointment date”
- “Change address”
Refund Question:
- “I am do a refund and am getting a runaround”
- “To get a refund from paying for own bloodwirk”
Cards Question:
- “Wrong card on file”
- “Did not give back inside. Card”
Other Question:
- “Find an appointment”
- “They are stealing money from me”
- “Results”
About
Customer Care, Blood Test Procedure, Receptionist
Pros: No one to help you over phone, Close to my house, Lab draw tech was skilled, Availability, I always liked the people
Cons: Customer service, Do not seem to care about customers, Lab service, Disrespected by employee, Difficult to communicate with
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Quest Diagnostics is a health center providing its patients with diagnostic consultative services. The company offers diagnostic testing services, clinical testing trial. Quest Diagnostics makes innovative molecular and gene-based testing. Quest Diagnostics works with companies to provide) employees with health insurances. Blueprint for wellness is a program for testing employees’ health condition. Biometric screening and other services are included. Clients can get lab test results on smartphones using MyQuest app. There are more than 2,200 diagnostic centers throughout the US. Also, the company owns clinical laboratories in England, Mexico, India. In 2013 Quest Diagnostics was named number 1 company in Healthcare industry in "Pharmacy and Other services" category according to FORTUNE magazine.
Quest Diagnostics is ranked 297 out of 2173 in Hospitals, Clinics and Medical Centers category
USA
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