Contact Quest Diagnostics Customer Service
Quest Diagnostics Phone Numbers and Emails
Toll-Free Number:
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(800) 877-7484Employer Solutions
Customer Service:
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(800) 890-6220AmeriPath and Dermpath Diagnostics
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(866) 358-9828Cleveland HeartLab
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(800) 891-2917Diagnostic Laboratory of Oklahoma (DLO)
Quest Diagnostics Emails:
How to Contact Quest Diagnostics?
Most Popular Number:
| Total calls: 3 322 | Issues resolved: 108 | Last call: Mar 11, 2025 |
Quest Diagnostics Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Quest Diagnostics Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Quest Diagnostics is 8008777484. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Quest Diagnostics may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Quest Diagnostics Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Quest Diagnostics is 8008777484. 72% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 58% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Quest Diagnostics may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Quest Diagnostics mainly because of request for information, product/ service, payments and charges.
9% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Quest Diagnostics is LeadIndependentDirector@questdiagnostics.com. 90% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Quest Diagnostics Website:
Quest Diagnostics Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 5:00pm
Quest Diagnostics Customer Service Reviews
I would say terrible customer service, but actually there is no customer service. They force you to do everything online or tell you to hang up.
Could not get on Quest website to order blood test . The system is broken and did not have my past tests and results as well
Screwing your customers paying by CC!!! Change payment processing services.
Quest already has poor reviews. Stop digging the hole deeper. This is an easy fix!
It's all about customer service and good reviews in this society today. Quest is hugely missing an opportunity here!
How Good is Quest Diagnostics's Customer Service?
Summary of Quest Diagnostics Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Quest Diagnostics?
Request for Information Question:
- “I’d like to know do you need an appointment to pick up a stool test kit?”
- “Need help locating sample and other wurstions”
- “Make an appointment”
Payments and Charges Question:
- “Pagar bill”
- “Billing”
- “Billing error”
Product/ Service Question:
- “Add Medicare Insurance”
- “Customer complaint”
- “Complaint about lab tech”
Account Question:
- “Can’t get into my account”
- “Login locked my account”
- “Forgot my appointment day”
Shipping and Delivery Question:
- “My husbands name is spelled wrong so his lab results didnt get sent to doctor in a timely fashion”
- “Location for zip code29203”
- “Location of lab and phone # and hours”
Staff Question:
- “Customer service”
- “Home service blood test”
- “Talk to customer service”
Activation/ Cancellation Question:
- “Want to cancel free style libre and monitor”
- “I need to cancel my appointment”
- “Cancel appointment”
Employment Question:
- “W2 form”
- “Payroll”
- “Verify dates of employment”
Return/ Replace Question:
- “Returning phantomy tubes, sharps”
- “To return specimen”
- “Change appt”
Website/ Application Question:
- “Your website says you do not take insurance at this time, my Aetna provider says you’re my network provider so what is the current status of that?”
- “Because your website is awful & so is the automated appointment”
- “App”
Refund Question:
- “I am do a refund and am getting a runaround”
- “To get a refund from paying for own bloodwirk”
Cards Question:
- “Wrong card on file”
- “Did not give back inside. Card”
Other Question:
- “Wheres my Drs order ?”
- “Results”
- “D-dimer results”
Compare Quest Diagnostics Customer Service To
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