Contact Quest Diagnostics Customer Service
Quest Diagnostics Phone Numbers and Emails
Toll-Free Number:
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(800) 877-7484
Employer Solutions
Customer Service:
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(800) 890-6220
AmeriPath and Dermpath Diagnostics
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(866) 358-9828
Cleveland HeartLab
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(800) 891-2917
Diagnostic Laboratory of Oklahoma (DLO)
Quest Diagnostics Emails:
Quest Diagnostics Contact Information
Quest Diagnostics Website:
Quest Diagnostics Online Chat:
Corporate Office Address:
Summary of Quest Diagnostics Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Quest Diagnostics Customer Service?
Payments and Charges Question:
- “Billing issues”
- “Pay bill”
- “Bill”
Request for Information Question:
- “Received a questionnaire from my you”
- “I need help with a bill”
- “About my account”
Account Question:
- “Can't log in”
- “Wifi password”
- “My wife's name is spelled wrong on her quest account and the verify I'd site won't accept her ssn to correct her account”
Product/ Service Question:
- “I had blood work done on the 10th I forgot to mention that my primary doctor Karakosysnwould like a copyLike a copy of the blood work done on the 10th and so she does not have to repeat bloodwork that was just done I had it done at 2601 Alameda”
- “Bloodwork”
- “They filed my labs under wrong insurance and I want pay until it is fixed”
Employment Question:
- “Paycheck”
- “Job trasfer”
- “I need a copy of my w2 im an ex-employee”
Shipping and Delivery Question:
- “My Dr never received lab results”
- “Have not recieved my results”
- “Never received lab results”
Staff Question:
- “Lack of customer service”
- “Extemely rude employees. Not the first time”
- “Home home services”
Website/ Application Question:
- “Application Status”
- “Need web site support”
- “Post vasectomy analysis site”
Activation/ Cancellation Question:
- “Cancel appointment”
- “Cancel appointmet”
- “2 appointments at same quest diagnostic and both cancelled by quest”
Return/ Replace Question:
- “Change appointment”
- “I received a text that says return to the draw center for your collection now.No phone #?”
- “When I got tested for the virus nobody was changing their gloves they used the same gloves and I was tested over there at Ruskin Florida 33570”
Cards Question:
- “Wrong card on file”
- “Did not give back inside. Card”
Refund Question:
- “To get a refund from paying for own bloodwirk”
Other Question:
- “Your mom”
- “I can't see my results”
- “Results”
About
Customer Care, Blood Test Procedure, Receptionist
Pros: No one to help you over phone, Lab draw tech was skilled, Close to my house, Many locations, Availability
Cons: Horrible customer service, Disrespected by employee, Difficult to communicate with, Lab service, Failure to fix the problem
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Quest Diagnostics is a health center providing its patients with diagnostic consultative services. The company offers diagnostic testing services, clinical testing trial. Quest Diagnostics makes innovative molecular and gene-based testing. Quest Diagnostics works with companies to provide) employees with health insurances. Blueprint for wellness is a program for testing employees’ health condition. Biometric screening and other services are included. Clients can get lab test results on smartphones using MyQuest app. There are more than 2,200 diagnostic centers throughout the US. Also, the company owns clinical laboratories in England, Mexico, India. In 2013 Quest Diagnostics was named number 1 company in Healthcare industry in "Pharmacy and Other services" category according to FORTUNE magazine.
Quest Diagnostics is ranked 296 out of 2240 in Hospitals, Clinics and Medical Centers category
USA
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