Was told by my insurance company that a male fertility test was covered as a first visit at QUEST. Drove to plainview office after waiting patiently to do the test early monday ...just drop off sample...and was greeted by a desk attendant WHO COULD NOT OFFER OR ANSWER ANY OF MY QUESTIONS about said "test' .No phone call to talk to a human being on the other end in the office or over the weekend either.
Sitting in waiting room googling about results and such of this test,.....to find out that in short order,procedures have to be administered quickly etc.I understand if someone was scheduled before me through a portal or you CAN make an appointment online beforehand...ONCE AGAIN WAS NOT told THAT friday or IF SAID TEST WAS DONE AT QUEST. 20 minutes later was called into office and greeted quite coldy by specialist who rudely informed me that test is not given at all AT ANY QUEST LOCATIONSHave contacted a professional fertlity specialist and will be seeing them shortly.
User's recommendation: ZERO CUSTOMER SUPPORT from their end either on the phone or in person.
Location: 575 Underhill Boulevard, Syosset, NY 11791