Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
5.0

My husband and I have been patients at this location since opening. All of the employees are helpful, and kind .

Today, I brought my 74 year old husband in for blood tests requested by his ENT doctor .

He has been very dizzy and unsteady on his feet , so I escorted him to the door and was told very loudly and rudely by your customer service rep KATHY to stay outside the building. I asked her if I could accompany my husband in as he was very unsteady . She actually yelled at me and pointed her finger in my face and told me NO you can wait outside. I complied and was standing outside the building to the right of the door and 6 feet from windows watching my husband.

KATHY then came outside and pointed at me again and said to stand against the wall of the building because I was violating patients privacy by looking into the window. She continued her rant , shaking her head negatively and I answered her rudely . Please address this issue .

No one should be allowed to go on such a power trip with against a customer. She embarrassed me and was not supportive of a situation where my husband needed help

Product or Service Mentioned: Quest Diagnostics Receptionist.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Quest Diagnostics Reviews

  1. 221 reviews
  2. 61 reviews
  3. 46 reviews
  4. 21 reviews
  5. 16 reviews
Quest Diagnostics reviews