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Employees lose paperwork. Went in one day for an appointment. They sent me home with 40 stool samples. Go in next day they won't take the samples because they don't have the doctors orders. They made multiple copies the day before on they typed it in the computer....
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1.0
#1063718
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I went to take a urine analysis for a new job. When I arrived at the site there was not a single person in the waiting room. I sat there waiting for 45 minutes while the employees talked and laughed and did nothing, mind you I really had to pee. Once I was back in the...
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#1060282
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Horrible service when you call to make an appointment you best be at home or at your desk; because if you do not remember your confirmation number you are screwed in deep dung. They don't answer the phone and the receptionist with the "Nurse" are in the back...
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Anonymous
Smitty

I too use Quest occasionally since it's attached to my endocrinologist's office.Usually some dawdling and not the friendliest group in town. One of them left me pretty black a...

#1029336
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Quest Diagnostics - Rude Customer Service Burnham location

Quest Diagnostics
#1043341
3.9
Signed in for labwork on May 5, 2017 at 9:46am at Burnham location in Las Vegas, NV. The female front desk receptionist, white female, 40s, long red hair, treated me very rude and was very sarcastic in her atitute when asked questions. If she is a lab tech, sh would be better just drawing blood. In my opinion she is one very unhappy person.
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Quest Diagnostics Blood Test Procedure Review

Quest Diagnostics
#1038270
4.7
Woodburn Rd location in Annandale was great! My daughter is difficult to get blood from. The women (3 had to attempt-normal for us), were professional, had good technique and were pleasant! Thanks.
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Quest Diagnostics Blood Test Procedure Review

Quest Diagnostics
#1027963
2.8
Need blood work done every two weeks. I get work done on time and my results never get sent to my doctor. I have to call and complain to get results.
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Quest Diagnostics Nurse Review

Quest Diagnostics
#1007746
A nurse Shaheedah Waheed Albany came to my residence to take my specimen (blood and Urine) she smelled like Marijuana And eyes were red very unprofessional and doesnt fit the face of your company She needs to be tested and if found positive fired ...
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I went to a location in Plano Texas 3800 W.15 st. #100 . They have the rudest employees I have ever met an elderly man was called and he said you came through the wrong door. Under her breath she said *** your wrong and then she got mad cause she had to say his name...
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Anonymous
Anonymous

If you are going to Quest Diagnostic, I wish you Good Luck!! The level of disinterest coupled with incompetence is staggering. Why does anyone, or organization, use them? Wro...

1.0
#1011828
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Twice i have had my blood drawn in Alachua, FL through quest lab for processing and each time the requested test has come back as test not performed specimen received unfrozen. Regardless of what psc (patient service center) for Quest you visit your specimens are sent...
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1.3
I didn't like
  • Failure to fix the problem
#1002137
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I have been waiting for over an hour and half. The woman working here said we need to bare with her as she has a new girl working with her. I'm all about compassion but this is unacceptable time frame. Then to over hear her deliberately saying well ppl have appts. This...
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Anonymous
Short staff

They short staff, fire left and right, then then the consumer has to eat it. They use dirty tricks to run other labs out of town so we are stuck with them. Shop around for a...

1.0
#1001999
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I just had to pick up a kit for a test. There was only one staff in the office at the front desk. She was taking care of a lady, the only customer there. She had me signed in (that's all she spoke to me) and then proceeded with the lady's paperwork, Then she went in...
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#1000551
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Fasting elder brother sick had appointment but waited over an hour with entire room changed over almost three times but Cassandra kept telling us to sit and wait. 3355 Burns Road Palm Beach Gardens, Fl has horrible customer service. She could have said I'm sorry I...
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1.0
#990388
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After paying what I was told brought me balance to zero, my insurance revoked their payment to QD.Instead of sending me and invoice or calling me, they sent me directly to collections. After paying what was told would bring our balance to zero when our insurance...
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Anonymous
Anonymous

I am having the same issue. According to insurance I owe nothing yet Quest keeps sending a bill. They say they never received paper work from insurance and never received my...

1.0
I didn't like
  • Lied to
  • Billing process
  • Sent to collections without knowledge of a balance
#986556
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This comment is in regard to an experience I had at the Oak Lawn, IL Quest on Thursday 12/15 around 3:45. I was sent here by my doctor to pick up a kit for a stool culture, which was to be returned the following day once I followed their verbal instructions. The main...
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2.6
I liked
  • Hours
I didn't like
  • Service
  • Disrespected by employee
  • Poor patient care
#974526
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