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Called to schedule an appointment. Asked if there the office was open the Friday after Thanksgiving. Quote from "helpful" Quest personnel, "I don't know. I don't have the schedule" (in addition, she seemed really ticked off at me, like I'm supposed to know...
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I didn't like
  • Disrespected by employee
  • Castomer service
#1134343
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Quest has a process that requires the Doctor to release the report before patients can see the results from the lab directly does not work for the patients. We as Patients pay for the tests and pay for the insurance that pays the money to the Quest labs. We pick Quest...
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#1132905
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I work for the Government and get annual physicals provided and paid for by the government with blood work . They took upon themselves to bill my personal insurance ( because my medical information was in there system from testing from my primary physician ) Called...
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I didn't like
  • Crooks
#1120264
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Quest Diagnostics - No employees visible in office

Quest Diagnostics
#1119969
I was in an Quest office for lab work but no employee was at the front desks. I walked around trying to find someone but could not so I left.
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Quest Diagnostics - No more Quest

Quest Diagnostics
#1109368
2.0
Details
Quest has been convenient and courteous. That has changed. No more human at waiting room. The nurses when talking to each other, do not speak English. To drop off a sample that already has been barcoded, one must wait in a que. And they are not cleanly dresses, all wearing gridlock wigs. I need bloodwork monthly. But Quest ain't getting any more of my blood.
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Quest Diagnostics - Fantastic,2nd time around

Quest Diagnostics
#1106873
4.9
Details
Last thurs.inwent to quest on auburn blvd.They tried 3 times,and said sorry! Today (09/26/17) went to the new quest at 65 university ave.got in,very easy ,signing in,very helpful workers,sat down,she got it 1st try,n 8 vials later.great place to go!!
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Quest Diagnostics - They didn't refund my money

Quest Diagnostics
#1099051
1.9
Details
The customer service is so bad! They charged me extra amount, I called them 5 times ad send them a mail to refund my money back but they never returned my money.
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I had some blood test that my doctor specified same day results (Stat tests). I went in early and had the blood drawn at 8 am. I called since 10 am that same day. For many hours they just told me at costumer service they didn't have any information on my test but that...
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1.0
I didn't like
  • Customer service
  • Being stuck in medical limbo
#1119249
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I went to give blood.the woman told me to check we're I was in line,I asked another client by name we're he was on the list and she started screaming at me lundging at me to grab the clip board while yelling at me.she was beyond aggressive and mainly this happens with...
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#1113567
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Quest Diagnostics - What the *** is going on with Quest
I been having blood work every 30 days to monitor some adjustments on medications. It’s been the same tests ran same panels marked. And now all of the sudden missing Estradiol one of the main 2 things I am working on isn’t done as it may be in the panel marked but...
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Jmn1888
Jmn1888

Customer care said that it’s not what the doctor means to be completed. It was the same tests marked as the month prior and the month before that. Marked the exact same way an...

2.7
I didn't like
  • Lab service
  • Customer service
  • Indifference
#1110311
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After multiple phone contact attempts & eternal holds, to discuss my outstanding bill balance with a human being, I gave up again today. I only wanted to give them my money for several separate service dates & pay all at one time NOT ON THE INTERNET. Attempting to...
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#1103964
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Arrived on 8/26 at about 2:30pm after visiting my doctor and scheduling surprise surgery. After signing in electronically, I stopped at reception to inquire about a ladies room. The receptionist, Kim White did not look up at me and stated that it is in use. Bewildered,...
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1.0
#1093546
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As best I can tell, from our experience yesterday, this place is good as long as you dont need your results for a long, long, long time. My wife went to Quest Diagnostics this morning with a doctors script that specifically noted STAT. That means he needs the results...
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#1091585
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QUEST DIAGNOSTICS AT SEMORAN ORLANDO FL SUITE 501. This service is TERRIBLEEE. the attention is the WORST I've ever seen specially for a health center. I went for a urine lab, one week later they called me saying they mess up my sample so i had to come back... and they...
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1.7
I didn't like
  • Male bully agressive rude front desk staff
  • Failure to fix the problem
  • Castomer service
#1091199
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